Beautiful Custom Picture Frames

Privacy Policy

Privacy & Cookie Policy

This policy explains how HAWKS HILL PICTURE FRAMING & CARPENTRY collects, uses, and protects your personal data when you visit our website or use our products and services. We are committed to safeguarding your privacy and ensuring that any information you provide is handled securely and in compliance with the Data Protection Act 1998 and the General Data Protection Regulations (GDPR).

 

How We Keep Your Information Secure

We have implemented physical, electronic, and managerial procedures to protect your data from unauthorised access, disclosure, or misuse. These security measures help ensure that your information remains safe when collected online. However, while we take all reasonable precautions, we cannot guarantee complete security for data transmitted over the internet, and any transmission is at your own risk.

 

When We Collect Information

We may collect personal information in the following instances:

· When you visit our website

· When you use our products or services

· When you contact us

· If you are a customer or potential customer

· If you work for us or provide services to us

What Information We Collect

We may collect and process the following types of personal information:

· Basic contact details: Your name, address, email, phone number(s), and other identifying details

· Communications: Any correspondence between you and [NAME], including enquiries, complaints, and service requests

· Non-personally identifiable data: Your IP address, browsing behaviour, page visit statistics, traffic data, and other analytics collected via cookies and similar technologies

· Company details: If you represent a business, we may collect your company name, role, work contact details, and business address

· Service usage data: Information related to the products or services you have registered for or purchased

· Identity verification information: Data used to confirm your identity, where required

How We Use Your Information

Your personal data may be used for the following purposes:

· Providing our products and services: To process orders, deliver services, and manage customer accounts

· Customer support: To respond to enquiries, complaints, and service-related issues

· Security & fraud prevention: To verify identity, detect fraudulent activity, and ensure a safe online environment

· Improving user experience: To enhance our products, services, and website functionality

· Marketing & communications: To provide you with information about updates, promotional offers, and products/services that may be of interest to you (only if you have given explicit consent)

· Financial processes: To calculate and collect fees, process payments, and conduct credit risk assessments

· Legal compliance: To meet regulatory obligations and enforce our terms and conditions

 

Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:

· With trusted service providers: Third-party partners who assist with service delivery, technical support, payment processing, and website management

· Legal & regulatory obligations: If required to comply with the law, prevent fraud, or protect the rights and safety of [NAME] and others

· Business transfers: In the event of a merger, sale, or acquisition, your data may be transferred to the new entity as part of the business assets

Your Rights Over Your Data

You have the right to:

· Be informed about how your data is collected and used

· Request a copy of the personal information we hold about you

· Request corrections to inaccurate data

· Request deletion of your personal information (“Right to be Forgotten”)

· Object to processing or withdraw consent for marketing communications at any time

· Receive your data in a structured, machine-readable format

· Object to decisions based on automated processing

· Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact;  sam@hawkshill-pictures.com

Retention of Personal Information

We will only retain your personal data for as long as necessary to fulfil the purposes outlined in this policy. Regular reviews are conducted to ensure that data is not kept longer than required.

 

Marketing Preferences

You may choose to receive marketing updates about our products and services via email, phone, SMS, or post. We will only send marketing communications if you have opted in. You can update your preferences or opt out at any time by clicking the unsubscribe link in emails or contacting; sam@hawkshill-pictures.com

Access to Your Personal Information

You may request access to your personal data and update or amend your details at any time by contacting: sam@hawkshill-pictures.com  Proof of identity may be required for security reasons.

Website Analytics & Cookies

We use Google Analytics to monitor website traffic and user behaviour. This helps us improve our services and enhance user experience. Google Analytics collects anonymised data such as IP addresses and browsing patterns.

We also use cookies to track website visits and personalise your experience. You can manage cookie settings in your browser. 

Third-Party Websites & Social Media

Our website may contain links to third-party websites. We are not responsible for their content, privacy policies, or how they handle your personal data. If you follow a link to another site, please review its privacy policy.

International Data Transfers

If your data is transferred outside the UK or EEA, we will ensure that appropriate safeguards are in place to protect it in compliance with data protection laws.

Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on our website, and we will not reduce your rights under this policy without your consent.

Contact Us

For any questions regarding this policy or your personal data, please contact us at:

Bexon Cottage Studio, Hawkshill Lane, Bredar, ME9 8HE

sam@hawkshill-pictures.com